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Meet Giselle: Behind the Scenes of Galileo’s Disputes Team


June 22, 2022

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Meet Giselle Martinez – Brazilian Jiu Jitsu purple belt, home organizer extraordinaire (watch out Marie Kondo!) and Senior Disputes Agent at Galileo. Our Disputes team is a part of our Operations department, supporting over 90 million accounts.

Today, Giselle is taking us through a day in her life, but first, did you know…

  • Galileo is the only payments innovator that applies tech and engineering capabilities to empower fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals.

  • Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow’s payments challenges today.

  • We’re the platform that fintechs are BUILT on.

So Giselle, why did you join Galileo? Why do you stay?

Giselle: I joined Galileo because I was looking for a new challenge and a better company to work for. I have stayed with Galileo because I have always been treated like family here.

I joined Galileo because I was looking for a new challenge.

That’s so great to hear. We pride ourselves on creating an environment where our employees feel at home.

Tell us more about what you do as a Senior Disputes Agent at Galileo.

Giselle: As Senior Dispute Agents, we support our clients by answering all their dispute questions, proving any documents needed and working with them to ensure the dispute gets the attention it requires.

We have to have a great understanding about Regulation E, a Federal Reserve rule that sets forth the rights, liabilities, and responsibilities of participants in electronic fund transfer systems. We investigate and process new dispute claims, and process chargebacks over networks like Visa, Mastercard, Allpoint, ect.

What does a typical day look like for you at Galileo?

Giselle: No two days are the same, so I am never bored. Our team processes new dispute claims, reviews merchants’ representations and file pre-arbitrations if needed. We also have weekly team meetings to discuss any dispute updates.

No two days are the same.

What’s the one piece of advice that you would provide to a new hire at Galileo?

Giselle: If you need help, don’t be afraid to speak up and ask for help. We have a really supportive team.

Lastly, what’s your favorite benefit or perk at Galileo?

Giselle: The office gym! You can get a quick workout during your breaks.

Super cool. Thanks for your insight, Giselle.

Readers – we are hiring! Check out our open roles and consider applying to join our Operations team today.

The individual featured is a Galileo employee. Their personal experiences, obviously, do not take into account your own specific objectives, financial situation, and needs. Results will vary.