Long before ChatGPT put conversational artificial intelligence (AI) at the center of public attention, financial services providers were using chatbots to automate and streamline customer interactions–sometimes with disastrous effects on the customer experience. But these technologies have dramatically improved in recent years, and the “I” in “AI” is becoming more accurate all the time.
For financial services providers, today’s conversational AI offers the potential to dramatically streamline customer service processes, with AI-powered digital assistants able to address up to 80 percent of customer questions and slash back-office calls by a staggering 70 percent. But it’s not just about lowering costs. AI-optimized service can actually drive positive experiences that enhance customer engagement and satisfaction, turning a longtime pain point into a value-added differentiator.
To learn how your organization can harness the power of conversational AI to optimize customer service, join our engaging and dynamic panel discussion. During the session, you’ll gain insights on how to improve efficiencies and lower costs, go beyond small incremental fixes in broken customer service models to truly transform the customer experiences and discover untapped revenue opportunities and expand your market reach.
And as a pre-session primer, check out how one provider is using IDAs to drive enhanced customer experiences–and how you can do it, too.