We help banks provide amazing customer support powered by human-like Artificial Intelligence.
Cyberbank Konecta is our conversational AI platform that enables companies to deliver memorable and personalized experiences to their customers in every interaction and across all digital channels.
Why does conversational banking matter?
The global transition to digital technologies has opened up new possibilities, especially in banking and finance. Successful digital companies are those that take the lead and embrace market needs, pursue continuous innovation, and constantly monitor changes in customer engagement. As a result, valuable insights are gained that direct institutions to adapt their products and/or create new ones.
Improving customer engagement is necessary to gain and maintain market share. Engaged customers are the key to growth. Banks must demonstrate that they care about their consumers' long-term financial happiness by personalizing interactions based on individual needs.
With Cyberbank Konecta you can:
Reduce customer identification time.
Reduce call times in the call center.
Serve your customers 24/7.
Inform decision-makers in real-time.
Extend your reach through integrated systems.
Reduce operational costs.
All of these Cyberbank Konecta processes are realized through a state-of-the-art, cloud-native, API-based banking platform, which enables banks to create intelligent digital experiences quickly and efficiently. In addition to Cyberbank Konecta, Technisys has solutions such as Cyberbank Digital and Cyberbank Core, which offer the market an end-to-end banking solution.
Note: This brochure was originally published on technisys.com which was acquired by SoFi Technologies in February 2022 and is the parent company of Galileo.