The financial services landscape is evolving from isolated tools to integrated ecosystems, where value means showing up precisely where and when customers need a particular capability . Galileo Financial Technologies is helping pioneer this transformation, creating the infrastructure that powers modern financial experiences.

In a recent interview with PYMNTS, David Feuer, Galileo’s Chief Product Officer, explored how the company is helping fintechs and financial institutions meet rising customer expectations and compete in a more dynamic, contextual, service-centric payments landscape.

Service-driven solutions transform customer experience

“The service economy, in our world, means showing up when and where the customer needs you—and disappearing when they don’t,” said Feuer. 

Gone are the days of rigid, single-channel banking, Feuer noted. Today’s consumers expect a seamless experience–whether checking their account balance on a smartwatch, asking a question through Alexa or making a payment from within a gig work app. Galileo’s flexible, API-based platform enables partners to build and deploy just these types of experiences with agility, contextual relevance and modular design, he added.

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“It’s about helping our clients meet their customers in their flow, identifying those micro-moments of financial need, and rising to that occasion,” said Feuer. 

Building connected financial ecosystems

Galileo’s product expansion is rooted in ecosystem thinking, not just isolated features, Feuer noted. Rather than seeking to disrupt traditional network relationships, Galileo complements them by building the “on-ramps and off-ramps” that make network infrastructure more useful, he said.

“We love the networks. They’ve figured out settlement, authorization and fraud rules,” said Feuer. “But it’s our job to connect that infrastructure with customer value. That’s how we bring the ecosystem to life.”

Feuer noted that this collaborative model benefits all parties: fintechs gain access to differentiated capabilities without starting from scratch; networks see greater utility of their infrastructure; and end-users experience smoother experiences and more intelligent services.

Maximizing ROI with platform economics

While Feuer resisted naming a single “favorite” Galileo product, he emphasized his passion for features that create operating leverage. “When we add services that can be adopted with a single API call or offer real-time data insights with minimal engineering effort, that’s where we unlock real value,” the Galileo CPO explained.

Galileo’s new co-branded debit platform is one such example, combining direct deposit, account linking and real-time movement of money—all optimized for ease of use and cost-efficiency. It’s this modularity that allows clients to innovate quickly and scale without system overhauls, according to Feuer. 

AI-powered fraud prevention for enhanced security

Security remains a top concern for financial providers, and Galileo is innovating in this space without sacrificing user experience. 

For example, the company’s Transaction Risk GScore capability, rolled out last year, distills hundreds of transaction risk signals into a single actionable score. This empowers fintechs to customize how they manage the balance of risk and customer experience, rather than relying on blunt-force decisioning that can add unnecessary friction. 

“GScore lets our clients fine-tune their fraud response based on their brand posture,” Feuer said. “It’s not about flooding teams with more data. It’s about giving them the right data at the right moment to make smarter choices.”

Powering international fintech growth

As fintech becomes increasingly borderless, Galileo is scaling with its clients. With operations in 15 countries across the Western Hemisphere and growing demand for multi-currency capabilities, Feuer sees global enablement as the next frontier.

“The U.S. is not enough anymore,” he noted. “Our clients want to expand into Mexico, Colombia, Brazil—and they want to bring their brand, their experience, and their ecosystem with them. Our job is to help them do that, while navigating regulatory, compliance and technical complexity.”

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Transforming financial services through innovation

By giving clients the necessary tools to move fast, scale securely and deliver value at every touchpoint, Galileo is helping define what’s next in payments, Feuer said.

“It’s about making sure your platform shows up when it matters—and disappears when it doesn’t,” noted the Galileo product head. “That’s what real service looks like in the modern economy.”

Contact us to learn how Galileo can help power critical financial innovation for your business.