Over the past decade, banks invested millions in chatbots that promised convenience but delivered frustration. But now, conversational AI is changing the game—and early adopters are seeing remarkable results. Traditional chatbots lacked context and personalization, leading to frustrated customers and high operational costs. But the latest conversational AI understands context, detects emotion, and seamlessly escalates when needed. Banks that already have adopted this technology are seeing improved satisfaction, reduced costs, and new revenue opportunities. To learn more about how they’re doing it, download our latest Embedded Finance Tracker. Inside, you’ll find key insights on how SoFi, Bank of America, and other leading institutions are leveraging conversational AI for competitive advantage.