Galileo Premium Services

Premium Services

Your programs soar with Galileo Premium Services, including advanced analytics, fraud protection and more.

Galileo Program Management

Make our experienced program management staff part of your team.

If you’re new to fintech or payments, Galileo Program Management can help you get up and running fast, avoiding pitfalls that cost time and money.

And, once you’re operating live, we provide ongoing support to keep you achieving your goals.

We have tons of experience, a vast network of integrated partners and deep relationships, and we’re happy to share them all to accelerate your success.

Put our experience to work for you.

Expert Support

Avoid the pitfalls of startup and ongoing operation. Galileo’s expert support saves time and money.

Flexibility

Count on us for the exact support you need. We’re happy to provide full program management or only the parts you choose to outsource.

Fast Track to Success

Rely on us to fast track your success. We have the experience, connections and dedication to guide you through start up and beyond.

Galileo Customer Service and IVR

Customer care you can count on—every time.

Galileo Customer Service and IVR stand in your place to assist your customers, offering the same high level of service and responsiveness you’d provide if you were handling the call yourself. And, our Customer Service and IVR options are flexible. Combine our IVR with live customer service from onshore or offshore call centers. Or, use your in-house call center or a third party of your choice, because we work with all the top providers.

Our goal is to enhance your customer relationships with every interaction—automated or live—we handle on your behalf.

Satisfaction with every interaction.

Flexibility

Customer service and IVR functionality are fully customizable to your needs.

Speed to Market

If you need to get up and running fast, Galileo can launch your customer service and IVR functionality quickly.  And, we can scale up and down quickly, according to your needs.

Quality

By recording 100 percent of calls and sampling a statistically significant subset, we ensure top-level performance.

Reporting

Our detailed KPI reports provide a total picture of your customers’ hot buttons, so you can proactively address areas that need recalibration.

Experience

Our long-tenured staff knows what it takes to turn every interaction into an exceptional experience for your customers.

Galileo Fraud Protection

Game changing fraud detection, with accuracy, precision and speed.

Galileo Fraud Protection defends your fintech and payments programs from card-present and card-not-present fraud by combining reactive and proactive tools to stamp out payments fraud and drive your success.

Galileo clients using Fraud Protection experience fraud losses lower than industry averages, which can translate into a significant bottom-line difference.

Get on top of fraud with industry-leading protection.

Reduce False Positives

Galileo clients using Galileo Fraud Protection not only reduce their fraud losses, they also reduce their incidence of customer experience-killing false positives.

Protect Your Customer Experience, Reputation and Bottom Line

In addition to mitigating the potentially program-killing direct costs of fraud, Galileo Fraud Protection also protects you from costs that are harder to measure—like those resulting from the poor customer experience associated with fraud and the hit to your reputation when your customers doubt your ability to protect them.

Galileo Advanced Analytics

The answers you need are in your data.

With web-based access to our full data warehouse, you can generate unlimited custom reports from your enterprise- or customer-generated activity in just seconds. Or, for routine needs, choose from our nearly 400 pre-designed reports. Your data is available anytime from web-connected devices, so you can share business intelligence across your enterprise to accelerate your growth and success.

Transform your data into business intelligence.

Custom Dashboards

Automatically pull data from across the platform to create custom dashboards tailored to the information requirements of specific groups—like, your high-level executives or finance and operations personnel, for example. Each group gets the information it needs in an easy-to-understand format, saving analysts’ valuable time. And, dashboards can refresh automatically on whatever schedule you choose.

Data Your Way

Add custom data elements on the fly. Download clean CSV and Excel files of hundreds of metrics and KPIs. And, refine your data using Excel to execute complex manipulations to generate the exact information you need.

Customer Reports on Demand

Generate unlimited custom reports—with up to 100 variables—to drill down on any part of your operation or portfolio, even to the cardholder level.

Galileo Card Production Link

Your card is the symbol of your customer relationship. Make it a good one.

Galileo Card Production Link takes the anxiety out of card issuance. Our connections to a dozen card manufacturers and personalizers—most of which are Discover-, Mastercard- and/or Visa-certified—mean you have choices. And, we can support you in selecting the card provider that best fits your requirements. Or, if you have an existing card provider relationship, chances are we have a relationship, too, and can make your transition seamless.

No hassle card production.

Our Card Production Partners

Arroweye

Beautiful Card Corp

CPI Canada

CPI Colorado

CPI Nashville

CPI Minnesota

Fiserv

G&D

Gemalto

Idemia

MT&L

Perfect Plastic

Valid

If you’re working with a card provider not currently on our list, let us know. We’re happy to launch discussions with the goal of connecting to that provider.

Choice

Our connections to the major card manufacturers and personalizers mean you can use the provider that best meets your specific requirements.

Design Services

At your option, use our in-house experts to design your cards and materials and shepherd them through the bank and payments network approval process.

Security

Security is the foundation of everything we do, so you can be sure that we are careful with your customer emboss data. Files are encrypted, IP restricted, and firewall and password protected.

Galileo Roundup Funding

Galileo Roundup Funding makes spare change count.

Galileo Roundup Funding takes the procrastination out of saving or investing more by automatically rounding up purchases to the next dollar each time your customers make a purchase. The “spare change” left over from purchases sweeps automatically into your customers’ linked savings or investment account.

Help customers save and invest more.

Kickstart the Saving/Investing Habit

Encourage customers to save or invest by making it easy and painless to tuck away their spare change.

Encourage Sticky Relationships

Add Galileo Roundup Funding as a program feature to enhance customer satisfaction, increasing loyalty and the longevity of your relationship.

Teach Your Children Well

Expose young people to the value of saving and investing by making Galileo Roundup Funding part of the first financial products they use independently.

Galileo One-Click Push Provisioning for Mobile Wallets

It’s all about the UX and your success!

Customers don’t want to jump through hoops to use their Apple Pay, Google Pay and Samsung Pay mobile wallets. And, they don’t like to wait.

They expect a fast and seamless process that enables them to instantly “provision” their mobile wallet of choice, so they can pay when, where and how they want. And, with Galileo Push Provisioning for Mobile Wallets, that’s the UX you can deliver.

With a single click, your customers—whether you’ve just approved their application or they’ve been with you for years—can enjoy the convenience of paying with their mobile wallets at all merchants that accept contactless payments.

Instantly enable Apple Pay, Google Pay and Samsung Pay.

Onboard Fast

Galileo Push Provisioning offer a fast, seamless onboarding experience.

Seamlessly Provision Cards with a Tap

One tap is all that’s needed to instantly enable customers to use their Apple Pay, Google Pay or Samsung Pay mobile wallets.

Instantly Access Account

Even new customers can instantly access their accounts using their mobile wallets.

Tap to Pay

Contactless payments establish your card as your customers’ top-of-wallet choice.

Galileo Digital First Card Issuing​

Eliminate the awkward and costly time gaps in your card issuance program with Galileo Digital First Issuing.

If there’s a lag between approving new customers and when they can start using their payments cards, you’re missing a major opportunity.

Galileo Digital First Card Issuing solves this timing challenge by making it easy for you to enable your new customers to use their “card” via their Apple Pay, Google Pay or Samsung Pay mobile wallet—from the moment you approve their funded account.

Your customers get all the benefits of immediate push provisioning to their mobile wallet of choice, and you avoid the hassle and risk of tracking two sets of transactions and two PANs.

Go digital first with Galileo!

Create Stickier Relationships

Galileo Digital Card Issuing enables you to build stickier relationships by establishing your card as top of wallet.

Jumpstart Interchange Generation

From the instant you approve their funded accounts, your customers can use your card to provision their mobile wallets—no waiting for their physical card to arrive in the mail.

Build Customer Loyalty

Satisfied customers are loyal customers. And that’s what you get when it’s fast and easy for your customers to consolidate their digital finances with you.

Galileo ACH Processing

Reliability and scalability for your ACH transactions.

Galileo handles ACH transactions with reliability and scalability—whether you look to us to handle your ACH volume as part of a comprehensive relationship or as a standalone service.

We process at volume, so you can count on us and trust our experience.

Plus, we support full federal benefits enrollment and we’re integrated with 16 banks, so you can choose the bank that best aligns with your program goals.

Early Access to ACH Deposits

We support Early Pay, so you can offer your customers access to their direct deposits up to two days early.

Fraud Protection

Our high-performance Galileo Fraud Protection scrutinizes your ACH transactions to reduce fraud, based on parameters you set for transaction type or client.

API Connectivity

Our External Trans API for ACH and billpay provides familiar and seamless integration with Galileo ACH Processing.

Real-Time Decisioning

With Galileo, you can participate in real-time decisioning as your ACH transactions are processed, giving you maximum control over the transactions you authorize and deny.

Galileo Early Pay

Help your customers access their pay up to two days early with Galileo Early Pay!

With Galileo Early Pay, your direct deposit customers can access their pay when their employers deposit funds into their accounts—typically, up to two days before an employee’s scheduled pay day.

Early access to their pay can make a world of difference to young people just starting out, those living on a tight budget and even affluent customers who want to maximize their saving and investment returns by having early access to their pay.

Increase Direct Deposit Accounts

To get the benefit of Galileo Early Pay, your customers must enroll in direct deposit, helping you build your direct deposit base—a major factor in account profitability.

Encourage Sticky Relationships

Enabling customers to access their money earlier is a benefit that encourages long-term, sticky relationships—another factor in account profitability.

Help Customers When They Need It Most

For some customers Galileo Early Pay can mean the difference between paying bills on time with their own money and taking out payday loans or overdrawing their accounts.

Delight Customers

Customers who get the helping hand of Galileo Early Pay (or just like to have their pay in their hands) are happy customers, who are more likely to recommend you to friends and family.