How, where and why people ‘bank’ and what it means for the future of financial services
Despite 77% of U.S. adults still using traditional banks, Galileo research shows that 43% of their funds are kept elsewhere, and 61% of consumers are somewhat or highly likely to switch to a digital-only provider. 1
The way financial services are delivered to people and businesses globally is at a tipping point. Driven by rapid payments technology innovation and shifting consumer behaviors, the intersection of data, technology and finance has never presented greater opportunities for businesses looking to change how money moves around the world.
What's more, the opportunity is no longer limited to banking institutions. Non-financial businesses of all kinds are deploying innovative new user experiences and embedded financial solutions that are redefining the future of financial services—including how, why, and where consumers keep their money.
Take a deep dive into Galileo’s State of Consumer Banking and Money Survey results to discover how you can deliver financial experiences that respond to evolving consumer demands. You’ll learn more about where consumers keep their money, and why and how they use their accounts across a variety of traditional, digital and prepaid options. The eBook also unearths how financial innovators can build a roadmap to a better financial future for everyone, including:
• Why consumers choose and switch financial providers;
• The correlation between provider satisfaction and consumer behavior; and
• Opportunities for embedded finance and the future of fintech.
Download the free eBook
Banks Are Asking the Wrong Questions About Core Modernization
In the early 2000s, Netflix offered Blockbuster an opportunity to integrate its online DVD rental model for $50 million. Blockbuster, bullish on its retail dominance, dismissed the offer, scoffing at the idea that digital and mail-based rentals could compete with its physical footprint. Blockbuster became a relic, while Netflix grew into a $433 billion global company.
Choosing the Best Banking Option Isn’t Always Easy
Choosing the right banking option can be complex, with consumers weighing features like fees, accessibility and digital tools across traditional banks, credit unions, online banks and fintech firms.
Banks Need to Predict Customer Experience to Combat Fraud
Forget everything you knew about fraud and fraudsters. Financial institutions must grapple with the dual challenge of countering increasingly sophisticated fraud attacks as fraudsters harness artificial intelligence and machine learning technologies. The flip side is ensuring that the customer experience is seamless through the entire journey with the bank.
Relationship Fragmentation is Killing Loyalty: How Should Banks Respond?
Banks have long believed that delivering core banking services inevitably leads to ownership of their customers' full financial needs. That's becoming a dangerous myth, according to a new report on emerging consumer behaviors across multiple generations.
SoFi Wants Tech Platform to Be AWS of Financial Services
SoFi Technologies’ leadership wants the company to become the “Amazon Web Services” (AWS) of FinTech. What that means is a lot of investment into technology and digital product innovation. The company’s latest quarterly earnings results released Tuesday (July 30) revealed good progress on that front, and showed that a lot can change in a year.
