Twenty percent of banking customers switch providers due to frustrating digital experiences, research reveals. That’s because traditional chatbots fail when customers need help most—during fraud incidents, loan applications, or urgent financial questions.

To solve this problem, financial institutions need to offer intelligent AI-based support built specifically for banking. By leveraging next-generation solutions like Galileo’s Cyberbank Konecta, FIs can reap benefits including faster response times, fewer abandoned chats, and significant fraud reduction—all while providing 24/7 availability without increasing staffing costs.

Tune in to our special webinar discussion for a deep-dive into how AI-optimized systems are transforming banking customer support–and how FIs can reap major benefits.

You'll learn:

• Why traditional chatbots fail and how banking-specific AI solves this with intelligent escalation and fraud prevention

• How banks achieve faster response times with AI that understands context and provides personalized guidance

• The measurable ROI banks achieve within months, including cost savings and improved customer retention