Online payment fraud losses are projected to exceed $362 billion in the next five years—and it's getting harder and more expensive to fight fraud that drives those losses. While organizations debate implementation timelines, criminals are already using AI and machine learning to bypass legacy fraud detection in real-time. A strong fraud partner must be able to help you fight back with the same technology and tools that fraudsters are putting to use. Fighting fire with fire requires layered, adaptable defenses. 

The fraud playbook gives you actionable strategies on: 

• Proactively protecting your CX by minimizing false positives so legitimate customers enjoy fast, secure onboarding and transactions. 

• Turning fraud management from a defensive stance into a proactive, customer-centric approach that drives long-term stability, security, and growth. 

• Delivering a balanced response through real-time controls with thorough post-transaction reviews and channel-wide monitoring. 

• Questions to ask, and capabilities to look for when choosing a fraud management vendor—including red flags to watch out for.