How Falabella Converted to a Digital Bank

Case Study

Falabella embarked on a journey of digital transformation to create a 100% digital bank centered around the customer. This journey consisted of two phases aimed at generating new and improved digital experiences for their customers, which led to a comprehensive digital transformation program involving changes to their operating model, organizational structure, and implementation of new and improved technology platforms.

Today, Falabella Financiero is successfully serving over 6 million digital customers across 5 countries: Chile, Argentina, Peru, Colombia, and Mexico.

Download the ebook to learn more about their journey and success.